Store regulations - from 11kwiec25 • vinitres.com

Good morning,

We are glad that you have found yourself in the legal documents section of our website. This means that you are a conscious customer who cares about his consumer rights and makes conscious purchases.

In this connection, we have good news: on our website we care not only about the quality of services and friendly service, but also your rights during online purchases.

Remember that if you have any questions related to our rules or services offered on our website, you can contact us. We leave no question unanswered.

	+48 880 104 706
	[Email Protected]
	Vinitres Mobility Sp. z o. o. Giedlarowa 1143 37-300 Leżajsk

Regulations in version 2.0 are valid from 11.04.2025.

Regulations of the website

Vinitres.com

1. General provisions

In the first part of the regulations we introduce ourselves, we write as easiest to contact us as possible and discuss the most important definitions that you will find in this document

1.1. The website is available at: vinitres.com and its development.

1.2. The website is run by: Vinitres Mobility Sp. z o. o. with its registered office in Giedlarowa at Giedlarów 1143, 37-300 Leżajsk, registered at the District Court in Rzeszów, XII Economic Department of the National Court Register under the KRS number: 0001152568, NIP: 8161720620, REGON: 54076894100000, share capital: 5,000 PLN (hereinafter

1.3. Contact with the website is possible:

at the e-mail address: [Email Protected];
- on the phone number: 880 104 706 (call center open from: 8:00 to 16:00 from Monday to Friday, except for public holidays);
  - using the address for correspondence: Vinitres Mobility Sp. z o. o. Giedlarowa 1143, 37-300 Leżajsk;
  - using the contact form available on the website.

1.4. The above communication paths are a contact point for recipients of services within the meaning of the Regulation of the European Parliament and of the Council (EU) 2022/2065 of 19 October 2022 on the uniform market of digital services and amendments to Directive 2000/13/EC.

1.5. The owner establishes a contact point for state organs and the European Union and the Council of Digital Services for the purposes of applying the Regulation of the European Parliament and of the Council (EU) 2022/2065 of 19 October 2022 on the Uniform Market of Digital Services and Amendments of Directive 2000/13/EC (hereinafter: DSA) at the e -mail address: [Email Protected] the language of contact is Polish and English.

1.6. Acceptance of the regulations is voluntary, but necessary to use selected functions of the website (e.g. setting up a customer account or making a purchase).

1.7. The Regulations are available free of charge on the Website in a way that allows users:

getting acquainted with its content,
- fixing its content by printing or saving on an external medium, e.g. download in PDF
  - Getting to know its current version and the previous ones.

1.8. Definitions. Whenever the following regulations were used in the above -mentioned capital letters, they should be understood in the above -mentioned sense, unless the context of their use clearly results in something else:

2. Rules for using the website

In the rules of using our website, we explain what minimum technical requirements you need to meet to use its functionality without problems.

2.1. Minimum technical requirements of the user's device enabling full and correct use of the website:

device with access to the Internet;
- The latest version of the web browser;
  - Active e-mail account (e-mail address) to set up a customer account, enroll in the newsletter or place an order.

2.2. The owner does not guarantee that the use of the website will be without technical breaks and breaks. The owner reserves the right to suspend or limit access to the website at any time, without having to inform customers about it prior. The owner will strive to immediately restore the website's operation. Technical breaks should not affect the implementation of already placed orders.

2.3. The owner is not responsible for the content and content of other websites and portals to which the Customer may be redirected using the links placed on the website (e.g. payment operators).

3. Electronic services on the website

In the third part, we present electronic services available on our website. An electronic service is e.g. a basket or a newsletter. We explain how to submit complaints for electronic services.

3.1. The owner provides the following electronic services to Users, including customers, which do not require payment:

running a customer account in the event of its registration;
- enabling customers to place orders, conclude service contracts, on the principles set out in these Regulations;
- presenting clients tailored to their interest in advertising content;
- enabling customers to use the services of a basket;
- enabling the addition of opinions about purchased services;
- enabling browsing content placed on the website, including marketing content;
- contact form;
- chat;
- Newsletter.

Customer account

3.2. The owner additionally provides the following services to the customer who created the customer's account via the website:

maintaining the customer's session after logging into the account (using a browser);
- storage and sharing to the Customer via an order history account;
- enabling the client's data to change within the customer's account;
- enabling management of marketing consents.

3.3. Using the account is possible after taking a total of the next steps by the customer:

completing the registration form by indicating the email address and username and consent to the processing of personal data, accepting the provisions of these Regulations and the Privacy Policy;
- confirmation of the desire to set up a customer account by activating the link in the email received to the indicated e-mail address (process double check in);
  - effective registration, which will be confirmed by an email from the side of the website.

3.4. The contract for the provision of services is concluded when the Customer receives confirmation of the customer's account registration sent by the owner to the email address provided by the Customer. The account is provided free of charge for an indefinite period. The customer has the option, at any time and without giving a reason, deleting the account (resignation from the account) by sending an appropriate request to the owner (e.g. using the means of communication described in point 1.3 of the Regulations).

Basket

3.5. Using the basket begins with the moment the user adds the first service to the basket.

3.6. The basket is a service provided free of charge, for the period in which the user's basket is not included in the user's basket. At the time of placing the order and its effective payment, the service is completed.

3.7. The customer has the ability to correctly correct the entered data as part of the "basket" panel by adding or deleting a given item from the basket. Removing a given position may automatically remove another position from the basket due to the direct relationship between services. The basket also allows you to determine and modify the order data, in particular: delivery address, invoice data, delivery method, payment methods, adding discount codes.

Newsletter

3.8. The Newsletter service consists in receiving by Users to be saved to it (service recipients) who provided to the owner (service providers) their e-mail address, electronically, including by means of automatic calling systems, commercial information regarding the products and services of the owner and partners of the owner, including in particular information about their current offer, promotions, discounts and marketing shares (e-mail marketing).

3.9. The use of the Newsletter service is possible after the user takes the next steps:

providing at least your e-mail address, in a designated field on the website or selecting the appropriate checkbox to receive commercial information with a selected communication channel;
- Acceptance of the provisions of these Regulations (including additionally by clicking on the activation link sent by the owner to the e-mail address provided by the Service Recipient-if such functionality has been made available) and confirmation of reading the privacy policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

3.10. The Newsletter service is provided for an indefinite period.

3.11. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter service (resignation from the service), in particular by referring a request to stop providing newsletter services for contact details given in point 1.3. Regulations or clicking on the deactivation link in the e-mail sent to the Service Recipient as part of the Newsletter service. Understanding the above -mentioned way from one of the Newsletter service channels does not mean automatic from the other of the Newsletter service channels.

3.12. The owner may terminate the contract for the provision of Newslleter at any time for a monthly notice period for important reasons, understood as (closed catalog):

amendment to the provisions of law governing the provision of electronic services by the owner influencing the mutual rights and obligations set out in the Newslleter service contract or a change in the interpretation of the above legal provisions as a result of court rulings, decisions, recommendations or recommendations competent in a given scope of offices or bodies;
- change in the method of providing services caused exclusively by technical or technological reasons (in particular the update of the technical requirements indicated in these Regulations);
  - Changing the scope or provision of services to which the provisions of the Regulations apply by introducing new, modification or withdrawal by the Service Provider of existing functionalities or services covered by the Regulations.

3.13. Service Provider of his statement in the scope specified in para. Above it sends to the e-mail address or phone number provided by the Service Recipient during registration to the Newsletter service.

3.14. The owner may terminate the Service Recipient's Newslleter service contract with a seven -day notice period or refuse him the right to use the Newsletter service, as well as may limit his access to the part or all of the content referred to above, for important reasons, i.e. in the case of a flabby violation by the Service Recipient of these Regulations, i.e. in situations when the service recipient (closed catalog): Newsletter in a manner incompatible with the provisions of applicable law and violating the rights of third parties, contrary to the provisions of the Regulations, as well as inconsistently with the customs and principles of social coexistence adopted in this respect, in particular it provides unlawful content.

Complaints of electronic services

3.15. Complaints related to the provision of electronic services can be submitted in any form. It is recommended to use the means of communication indicated in point 1.3 of the Regulations.

3.16. An example of a complaint form is available under the content of the Regulations.

3.17. The owner's response to the complaint takes place immediately, no later than within 14 days from the date of its submission.

4. Conditions for placing the order and concluding a service contract

This is a very important part of the regulations in which we explain how you can buy our services, i.e. place an order, and then conclude a service contract.

4.1. The information presented on the website is only an invitation to conclude a contract within the meaning of art. 71 of the Civil Code, directed by the owner to users, including clients, and not an offer in accordance with the provisions of the Civil Code.

4.2. The main features of the benefit, taking into account the subject of the benefit and the method of communicating with the User are specified on the product page or in another way appropriate for a given service, as part of the website. If the service does not have specific features, properties or functions (e.g. it is an outlet product), the owner will clearly inform the user about it before placing his order.

4.3. As part of the development of services available on the website and due to their specificity, the owner may introduce restrictions on how to place orders for specific services. In the case of placing several orders simultaneously, of which the limitation referred to above applies to at least one, this may affect the availability of orders for the other of them.

4.4. The conclusion of a service agreement between the Customer and the owner takes place after the Customer submits the order.

Placing orders

4.5. The owner allows the User to place an order via the website as follows:

The customer adds the selected service (or service) to the basket, then goes to the order form (shopping path);
- The user who is logged in on his customer's account confirms the relevance of the data necessary to place the order in the order form.
- A user who does not have a customer account must independently complete the order form to the extent necessary to place the order. In the form, it is necessary to provide the following customer data by the following data: name and surname, address (street, house/apartment number, zip code, town, country), e -mail address, contact telephone number, registration number of a vignetted vehicle, VIN number of the vignette vehicle and data on the service contract by indicating the selected service, date from which the vine is to apply, payments. In the case of customers who are not consumers, it is also necessary to provide a company and NIP number. In the case of entrepreneurs - clients, the owner and may ask for the entrepreneur's PKD numbers.
- In any case, providing outdated or false data when completing the order form may prevent the order and conclusion of a service contract.
- When completing the order form, select the method of payment of the price.
- The customer can also use additional services, e.g. sending a vignette in the form of a text message to the indicated phone number or accelerated service - both services are additionally paid, and their price is disclosed on the shopping path before placing the order.
- The customer sends the owner an order (he makes an offer). In the case of a customer who does not have an account and has not accepted the regulations before, it is required to accept the regulations and read the privacy policy.
- Depending on the chosen method of payment for the order, the Customer may be redirected to the pages of an external payment service provider, in order to make payments or provide data for installments in installments or as part of a deferred payment.

4.6. In response to the order, the owner immediately sends an automatic message to the customer to the e-mail address provided by the Customer with confirmation of receipt of the order or the message referred to in point 4.7. letter A.

4.7. After verifying the order, without an unjustified delay, the owner sends to the customer to the e -mail address given by Mail:

confirmation of the adoption of one or several individual offers for services submitted as part of the order and confirmation of the conclusion of the service contract (acceptance of the order in the scope of the services indicated in the message); or
- information about the inability to accept all offers for services placed as part of the order, e.g. due to the lack of payment.

4.8. As part of the purchasing path, the owner also indicates what value the currency of the country covered by the vignette and what day he converts the national fee for vignette into Polish golden. The owner also indicates the amount of the service fee.

4.9. The service agreement is concluded upon confirmation of the bids (s) from the order, i.e. sending the email to the client, referred to in point 4.7 letter A or 4.6 in fine within the scope of the services indicated in it.

4.10. Placing an order means consent to receive an invoice / invoice, corrective invoice and duplicates of these documents in electronic form, to the indicated e-mail address. Along with the confirmation of the order, the owner sends the invoice / invoice. At the same time, the customer declares that he will receive the above electronic invoices at his e-mail address.

4.11. In the absence of the possibility of accepting all or some submitted as part of the order, the BOK will contact the client for:

informing the client about the inability to accept all offers submitted as part of the order; or
- Confirmation by the Customer's will to fulfill the order in the part in which the owner agreed to accept the offer of the conclusion of service agreements. Then the customer can cancel the entire order (in the scope of all offers), which does not violate his right to withdraw from the contract. The cancellation of the order by the customer releases the owner from the obligation to continue its implementation. If you cancel the order, the following point is appropriate.

4.12. In the event of the possibility of accepting bids submitted as part of the order, the service contract to the scope indicated by the BOK is not concluded, and the owner immediately, no later than within 14 days returns the payments to the client, to which the service contract was not concluded.

4.13. Regardless, the owner can inform the Customer about the status of the order, in particular by sending messages to the e-mail address provided by the Customer, SMS or by contacting by phone.

4.14. The owner strives to ensure the availability of all services and the implementation of the service contract. In the absence of a benefit in extraordinary or unforeseen situations, and in other situations specified in law, the relevant provisions of the Civil Code may apply, including art. 493-495 of the Civil Code, in particular regarding the obligation to immediately return the benefit to the consumer.

4.15. The total value of the order includes the price, shipping costs and other costs of optional paid services selected by the customer. With a total price together with taxes, as well as costs about other costs, and when you cannot determine the amount of these fees - about the obligation to pay them, the customer is informed before placing the order and before the conclusion of the contract.

4.16. Promotional campaigns in force on the website do not merge, unless the promotion provisions clearly provide otherwise.

4.17. As part of the Website, there may be a difference in the scope of possible vignettes to be purchased depending on local regulations. In case of doubt as to what vignette you can buy for a given country, the customer may contact the owner who will provide comprehensive information on this subject. Each time the scope of services rendered is indicated on the product page.

4.18. The owner, as part of the service provided, mediates on behalf of the Customer in the acquisition of vignette, but it is the customer that it is obliged to properly use it in accordance with applicable law or the regulations of vignette operators and the purchase of a vignette corresponding to the characteristics of the vehicle.

4.19. The owner is not responsible for penalties resulting from the consumer's incorrect use of vignette.

4.20. The owner is not responsible for errors in systems or infrastructure of domestic entities issuing vignettes or servicing paid road sections.

5. Methods and payment dates for the service

We are flexible - our website enables various payment methods. Check how you can pay your order.

5.1. The owner provides the Customer with various ways of paying for ordering through trusted payment intermediaries:

electronic payments (e.g. PayU, BLIK);
- payment card payments;
  - Payments deferred.

5.2. Possible current payment methods are specified on the Website and presented before the Customer placed an order and before the conclusion of the service contract. Available payment methods may depend on the customer's delivery method or the features of the service. Available payment methods may change when several orders are placed simultaneously, in particular due to the services covered by them.

5.3. If the customer's payment is not received by the owner, the side may contact the client to remind you of the payment and the abandoned basket, including sending an e-mail (transaction mail). Failure to pay the payment within 2 days of placing the order, and then at an additional 2 -day period will result in a lack of acceptance of the offer submitted by the Customer as part of the offer. The customer may also cancel them until the order is received without incurring consequences, contacting the owner through the side, which does not violate his right to withdraw from the contract.

6. Cost, methods and delivery date

Delivery is a very important part of the order. We try to deliver vignettes to you as soon as possible.

6.1. The vignette is delivered through an email sent to the address provided by the customer in the order. Delivery of vignette does not involve additional costs, subject to the sound of point 6.2.

6.2. As part of the purchasing path, the customer can also decide to deliver vignette via SMS to the phone number indicated in the order. In this case, the customer will be charged with an additional fee related to this form of delivery. Choosing this form of delivery is voluntary and dependent on the customer's decision.

6.3. Available delivery methods may depend on the method of payment or vignette features chosen by the customer. Available delivery methods may change when several orders are placed simultaneously, in particular due to the vignettes covered by them.

6.4. We usually provide delivery within 1 hour from the date of confirmation of the order. The total delivery date of the order consists of:

time of service by the owner (up to 48 hours on business days from the date of confirmation of the order by the owner). In the case of ordering several services, the order will be transferred for delivery after obtaining the vignette with the longest preparation period;
- and the time of delivery of vignette via e-mail or SMS. The delivery time may be delayed in connection with the problems of telecommunications network operators or email service provider.

6.5. In extraordinary situations, the delivery date may be extended, about which the owner will inform the customers (e.g. unforeseen circumstances such as the failure of the network of server network service providers).

6.6. In the event of extending the period of implementation of the order or the time of delivery of the vignette, the owner reserves the right to contact the customer in order to inform him about the reason for delays and the new, planned delivery date.

6.7. In order to resolve doubts, the owner indicates that when the vignette is delivered, the service is considered to be fully performed.

7. Opinions posted on the website

Our website, like many other e-commerce entities, collects opinions about their services. We try to make this process as transparent as possible. We care about reliable opinions. Therefore, in this part of the regulations we explain what rules apply on our website during the process of posting opinions and comments.

7.1. All customer reviews about purchased services on the website are verified. The website acquires opinions only from people who actually made a purchase.

7.2. After receiving the ordered vignettes, the customer may be asked to voluntarily add opinions on the subject of the service.

7.3. An opinion on services can be added using a dedicated link to issue an opinion sent by Trustmate SA (KRS000000737597, NIP: 8971854393, REGON: 369980751), working for the owner.

7.4. More information on the method of adding and processed opinions on our website can be found on the page below our partner Trustmate SA: https://trustmate.io/review-collection

7.5. By completing the opinion form, the customer agrees to publish the subjective content of the acquired service and providing personal data to the extent necessary to place the opinion. Depending on the adopted mechanism of issuing opinions, the customer may be asked about a remarkable commentary, the number of stars (e.g. from 1 to 5), or selecting the scale of satisfaction or dissatisfaction with services.

7.6. Opinions posted on the website are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the owner.

7.7. The website publishes all opinions, both positive and negative, unless their content violates the provisions of the regulations or the provisions of applicable law.

7.8. Opinions posted on the Website are subject to verification for customers who have actually purchased the service. In the case of customers who receive an e -mail with a request to issue an opinion, we guarantee that only people who have used the service receive such an email.

8. Complaints

We pay great attention to the diligence of our services. However, if you have any reservations about the purchased goods - check how to easily make a complaint with us.

8.1. The client, who is a consumer and entrepreneur - a consumer is entitled to a complaint of services provided under the contract.

8.2. The owner is responsible for the compliance of the benefit with the contract, in particular, he is obliged to provide the client with services without defects and in accordance with the concluded contract. The owner is not responsible for the lack of compliance of the service with the contract, if the consumer has been clearly informed that the specific feature differs from the requirements of compliance with the contract and at the latest at the time of the conclusion of the contract clearly and separately accepted its features.

8.3. The owner is responsible for the lack of compliance with the contract existing at the time of its implementation to the consumer and disclosed within 2 years from that moment.

8.4. The complaint may be submitted by the customer in any form. We encourage you to submit a complaint using the forms of communication described in the regulations.

8.5. In the absence of compliance with the contract for the client who is a consumer and entrepreneur-consumer, the rights specified in the Consumer Rights Act, the Civil Code and other provisions of the applicable law shall be entitled.

8.6. In the absence of compliance with the contract, the Consumer may request that the service comply with the contract. The entrepreneur may refuse to bring to compliance with the contract if it is impossible to comply with the contract or require excessive costs for the entrepreneur, with which all the circumstances of the case are taken into account, in particular the importance of the lack of compliance with the contract.

8.7. The entrepreneur leads to compliance with the contract in a reasonable time from the moment when the entrepreneur was informed by the consumer about the lack of compliance with the contract, and without excessive inconvenience to the consumer, taking into account their nature and the purpose for which they are used. The costs of bringing compliance with the contract are borne by the entrepreneur.

8.8. If the services are inconsistent with the contract, the consumer may submit a declaration of price reduction or withdrawal from the contract when:

It is impossible to lead to compliance with the contract or requires excessive costs;

The entrepreneur did not comply with the contract
- Lack of compliance with the contract still occurs, despite the fact that the entrepreneur tried to lead to compliance with the contract;
- The lack of compliance with the contract is so important that it justifies the price reduction or withdrawal from the contract without prior attempt to comply with the contract;
- The entrepreneur's statement or circumstances clearly show that he will not lead to compliance with the contract at a reasonable time or without excessive inconvenience to the consumer.

8.9. The owner is responsible for the lack of compliance with the contract existing at the time of its delivery and disclosed within 2 years from that moment. Customer claims due to non -compliance with the contract are expired after 6 years from the date of disclosure of the non -compliance of the service with the contract. The end of the limitation period falls on the last day of the calendar year.

8.10. If the consumer submits a price reduction statement, the amounts due as a result of the exercise of this right will be returned to the Customer no later than within 14 days from the date of receipt by the owner of the Customer's statement about the price reduction. The funds will be refunded using the same payment method that the customer used when making payment for the goods, unless the customer clearly agrees to another method of return.

8.11. It is recommended that the customer provide in the complaint description: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of the defect; (2) a request to bring to compliance with a service contract or a declaration of price reduction or withdrawal from a service contract; and (3) contact details submitting the complaint (name and surname, correspondence address, telephone number, e-mail address)-this will facilitate and accelerate the consideration of the complaint by the owner. The requirements given in the previous sentence only have the form of recommendations and do not affect the effectiveness of complaints submitted, bypassing the recommended description of the complaint.

8.12. The owner will respond to the customer's complaint immediately, no later than within 14 days from the date of its receipt. Otherwise, it is believed that the complaint was recognized by the owner.

9. Extreme ways to consider a complaint and pursuing claims and rules for access to these procedures

We assume that in the event of a difference of sentences with the client, it is worth talking and striving for mutual agreement in an arbitral path. See how we can solve the dispute.

9.1. The use of out -of -court methods of consideration of complaints and pursuing claims is voluntary. The following provisions are informative and do not constitute the owner's obligation to take advantage of out -of -court ways to resolve disputes. The owner's statement about the consent or refusal to take part in the proceedings regarding the out -of -court resolution of consumer disputes is submitted by the owner on paper or other permanent carrier in the event that, as a result of the consumer, the dispute was not resolved.

9.2. The rules for conducting proceedings regarding non -court resolution of consumer disputes and the obligations of entrepreneurs in this respect are specified separately in the law (including in particular in the Act of 23 September 2016 on non -court resolution of consumer disputes) or in regulations applied by relevant entities competent in the scope of resolving consumer disputes. Detailed information on the possibility of using a customer who is a consumer from extrajudicial ways to consider complaints and pursue claims and the principles of access to these procedures can be available at the headquarters and on the websites of poviat (municipal) consumer spokespersons, social organizations, which statutory tasks include consumer protection, voivodship trade inspectorates, in particular at the following address of the Internet protection office and consumers https://www.uokik.gov.pl/pozdzi_rozwiazanie_sporow_konsumenckie.php . The President of the Office of Competition and Consumer Protection keeps an open register of entities authorized to conduct proceedings regarding non -court resolution of consumer disputes.

9.3. The customer who is a consumer has the following sample possibilities of using out -of -court methods of consideration of complaints and pursuing claims:

The client is entitled to ask the permanent amicable consumer court referred to in art. 37 of the Act of 15 December 2000 on the Trade Inspection, with a request to settle the dispute arising from the concluded contract.
- The customer may obtain free assistance in the resolution of the dispute between the client and the owner, also using the free assistance of the poviat (municipal) consumer ombudsman or social organization, which statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumer Consumer).
- At http://ec.europa.eu/consumers/odr, the European Commission provides the platform for resolving consumer disputes online.

10. The right to withdraw from the contract (returns)

We know that sometimes consumers want to exercise the statutory right to return. We fully understand this. Check how quickly and without problems you can withdraw from the distance contract with us.

10.1. The right to withdraw from the contract, within the meaning of the Act on consumer rights, is not entitled to, inter alia, in relation to contracts for the provision of services for which the consumer is obliged to pay the price, if the entrepreneur has fully performed the service for the clear and prior consent of the consumer, which was informed before the commencement of the benefit that after fulfilling the benefit by the entrepreneur, the entrepreneur will lose the right to withdraw from the contract, and he took it.

10.2. As part of the website, the owner only provides services corresponding to the abovementioned description.

10.3. Before starting the Customer's benefit, in accordance with the concluded contract, the Customer is obliged to express the clear consent referred to in the above points of the Regulations via the website.

10.4. After the conclusion of the contract, the Customer receives a confirmation of its conclusion from the owner and is informed about the loss of rights to withdraw from the contract in connection with the consent referred to in the above points of the Regulations to the e-mail address indicated during the order.

11. Intellectual property rights

In this part, we indicate what intellectual property rights we protect on our website and what rules you need to follow.

11.1. All rights to the Website, in particular property copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logos, trademarks, text, graphics, photos and other content posted by the owner belong to the owner, and the use of them may only be in a manner consistent with the Regulations.

11.2. It is forbidden to copy, duplicate, modify, multiply or disseminate any part of the website, service or its elements without the prior written consent of the owner, except for cases clearly allowed by the provisions of applicable law and these Regulations. The owner may take steps, including by court proceedings, in order to protect the interests of his own and clients of the website.

11.3. The right to use, copy and disseminate data available on the Website is subject to the provisions of the Copyright and Related Rights Act.

11.4. The use of data of the website for commercial purposes may take place after pre -notifying the owner and obtaining written consent from him.

12. Personal data protection

Check how we care about your personal data.

12.1. The rules for the protection of personal data are set out in the document "Privacy Policy".

12.2. The rules for using cookies on the website are set out in the "Cookies Policy" document.

13. Provisions regarding clients who are not consumers

If you are shopping on our website, and you are not a consumer - this part of the regulations is directed to you.

13.1. This point of the Regulations and the provisions contained therein apply only to customers who are not consumers and entrepreneurs - consumers.

13.2. Pursuant to art. 558 § 1 of the Civil Code, the owner's liability under the warranty for services to the customer who is not a consumer is excluded.

13.3. Neither the owner nor his employees, authorized representatives and proxies are responsible for the client, his subcontractors, employees, authorized representatives and/or proxies for all damage, including the loss of profits, unless the damage was caused by them intentionally.

13.4. In each case of determining the responsibility of the owner, his employees, authorized representatives and/or proxies, this responsibility in relation to the client who is not a consumer, regardless of its legal basis, is limited - both as part of a single claim, as well as for all claims in total - up to the amount of the price paid from the last service contract and covers only real damage.

13.5. All disputes arising between the owner and the non -consumer customer are subject to the court competent for the owner's seat.

13.6. With regard to customers who are not consumers, the owner may change the Regulations at any time on the basis of generally applicable law.

14. Restriction and moderation of content posted by customers

Pursuant to the provisions of DSA and other provisions of mandatory law below, we describe the rules for posting content and moderation on our website.

14.1. The content posted on our website may not violate the law and the provisions of the Regulations.

14.2. Through our site, it is also prohibited:

Advertising competitive to the owner of the activity;
- Informing about activities, promotion, promoting products or collections, without obtaining the consent of the owner before;
- Publishing content containing words considered vulgar, calling for hatred or any forms of violence;
- Publishing content violating personal rights of natural or legal persons, including the owner;
- Publishing content in a manner contrary to the principles of netiquette;
- Publishing content reproducing content posted by the owner, customers or users;
- Publishing content containing links, references to other pages or computer programs;
- Publishing content aimed at changing the page code or seeking access in an unauthorized way to its elements.

14.3. In the event of a violation of the above The principles of publishing content on the website The owner reserves the right to moderate them, including removal.

14.4. The owner's content is assessed in an objective and proportional manner, respecting the law. Possible content moderation occurs with respect for the basic values included in the Card of Fundamental Rights, in particular freedom of expression, freedom and pluralism.

14.5. The assessment and moderation of content is not automated. The designated employee of Y.

14.6. In the case of content moderation, the owner will notify the person posting him if he has contact details that will enable him (e.g. e -mail address).

14.7. Each author of the modern content has the right to appeal against the owner's decision in the scope of moderation. To this end, the author should answer the message informing him about moderation of content or direct his reference to the contact details indicated in point 1.3. Regulations.

15. Mechanisms of reporting illegal content and how to consider it

Every person visiting our website can report to us illegal content that he will notice on it. Below we describe how such a notification can be made and how we consider it.

15.1. If you find content on our website, which the user or customer deems illegal to report it, e.g. via the contact form or e-mail address of the owner indicated in point 1.3. Statute.

15.2. In the application, we suggest an indication of:

For what you think the content is illegal;
- locating illegal content by describing its location on the page or indicating the appropriate URL code or the address of the page on which illegal content is located;
- name and surname or name as well as the email address making the application, except for entries regarding wicked treatment for sexual purposes, sexual abuse of children, child pornography, stinging children for sexual purposes or related to one of the abovementioned crimes;
- The statement that the notification is made in good faith and that the information it contains is complete and correct.

15.3. If the application contains electronic contact details, the owner A sends confirmation of receipt of the application without undue delay.

15.4. If the notification contains electronic contact details of the owner and after considering it will inform the reporting entity about its result and indicates the possible path of appeal.

16. Final provisions

16.1. Regulations in version 2.0. enters into force on 11.04.2025.

16.2. The regulations are available in Polish.

16.3. In matters not covered by these regulations, the provisions of generally applicable law shall apply.

16.4. Unless the absolutely applicable law provides otherwise, Polish law is a right to resolve all disputes arising from these Regulations.

16.5. In the event that the regulations of the absolutely applicable law of the Customer's ordinary stay provide for more favorable conditions for him than the provisions of Polish law and the provisions of these Regulations, the law of the country of ordinary customer's stay will apply.

16.6. The content of these Regulations may change in a situation in which the owner modifies the manner or scope of business activity or as a result of legal changes resulting in the need to receive regulations to generally applicable law. The website will inform users about any changes by posting information on the website, in the case of users with an active customer account - in the form of an email. Each of the persons who receive the abovementioned message will be able to submit a declaration of termination of contracts for the provision of electronic services (within no more than 14 days from the date of receipt of the message) implemented on the basis of these Regulations. The provisions of the Regulations in force at the time of placing the Order shall apply to orders placed before the entry into force of the changes.

16.7. Legal documents were prepared by the Legitimate Law Firm for Veltis Hubert Szabat and how many other content on the website are subject to legal and copyright protection - please do not copy them.

Previous versions of the regulations:

Regulations 1.0 in force from 01.01.2024. until 03/03/2025 - Link

Link to the forms:

Complaint form